{"id":575,"date":"2026-09-29T12:54:19","date_gmt":"2026-09-29T10:54:19","guid":{"rendered":"https:\/\/agentova.ai\/articles\/?page_id=575"},"modified":"2026-09-27T21:06:00","modified_gmt":"2026-09-27T19:06:00","slug":"politique-de-retours","status":"publish","type":"page","link":"https:\/\/agentova.ai\/articles\/politique-de-retours\/","title":{"rendered":"Politique de retours d&rsquo;agentova.ai\/articles : nous \u00e9crire, d\u00e9lais, ce que \u00e7a change"},"content":{"rendered":"\n<style>\/* Agentova \u2014 socle design pages SEO \/ E-E-A-T. 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.agv-rd-b{grid-template-columns:1fr}\n .agv .agv-rd-b>div:first-child{border-right:0;border-bottom:1px solid var(--b)}\n .agv .agv-toc ol{columns:1}\n .agv .agv-cta .agv-txt{max-width:100%}.agv .agv-cta .agv-btn{width:100%}\n .agv .agv-fighters{grid-template-columns:1fr}.agv .agv-vs{width:52px;height:52px;font-size:16px}\n .agv .agv-weights div{grid-template-columns:120px 1fr 40px}\n .agv .agv-field{grid-template-columns:1fr 120px}\n .agv .agv-verdict{padding:22px}\n}\n@media(max-width:600px){.agv{font-size:16px}.agv .agv-card-h .agv-right{margin-left:0;text-align:left}.agv .agv-res-row{grid-template-columns:1fr}}\n<\/style>\n<div class=\"agv\"><div class=\"agv-wrap agv-narrow\">\n<header class=\"agv-hero\"><span class=\"agv-k\">Retours des lecteurs<\/span><p class=\"agv-lede\">Ce site n&rsquo;a pas de formulaire ni de commentaires : un e-mail direct suffit, et il est lu. Cette page dit qui lit, en combien de temps nous r\u00e9pondons, et comment un retour change un article.<\/p><\/header>\n<h2>Nous \u00e9crire<\/h2>\n<p>Un seul canal pour la r\u00e9daction : <a href=\"mailto:contact@agentova.ai\">contact@agentova.ai<\/a>. Pr\u00e9cisez en objet ce dont il s&rsquo;agit : erreur, question, d\u00e9saccord, cas client, source \u00e0 ajouter, demande de retrait. Les questions sur le produit Agentova passent par <a href=\"https:\/\/www.agentova.ai\/\">agentova.ai<\/a> et son <a href=\"https:\/\/agentova.ai\/help\/fr\/\">centre d&rsquo;aide<\/a>, pour ne pas m\u00e9langer support et r\u00e9daction.<\/p>\n\n<h2>Qui lit et quand<\/h2>\n<div class=\"agv-facts\"><div><span>Lecture<\/span><span>Arthur Maraval, auteur et responsable \u00e9ditorial, ou une personne de l&rsquo;\u00e9quipe Agentova<\/span><\/div><div><span>Accus\u00e9 de r\u00e9ception<\/span><span>Sous cinq jours ouvr\u00e9s<\/span><\/div><div><span>R\u00e9ponse de fond<\/span><span>Sous quinze jours ouvr\u00e9s quand une v\u00e9rification est n\u00e9cessaire<\/span><\/div><div><span>Langues<\/span><span>Fran\u00e7ais et anglais<\/span><\/div><\/div>\n\n<h2>Ce qu&rsquo;un retour peut changer<\/h2>\n<ul><li>Une <strong>erreur<\/strong> suit la <a href=\"\/articles\/politique-de-corrections\/\">politique de corrections<\/a>.<\/li><li>Un <strong>d\u00e9saccord argument\u00e9<\/strong> sur un comparatif (crit\u00e8re manquant, pond\u00e9ration) est examin\u00e9 ; si nous changeons la grille, tous les comparatifs concern\u00e9s sont revus et la modification est dat\u00e9e.<\/li><li>Une <strong>source<\/strong> plus r\u00e9cente ou plus compl\u00e8te remplace la n\u00f4tre, avec mention.<\/li><li>Une <strong>question qui revient<\/strong> devient un paragraphe, une entr\u00e9e de FAQ ou un article.<\/li><li>Un <strong>cas client<\/strong> propos\u00e9 est document\u00e9 avec l&rsquo;entreprise, qui valide le texte avant publication.<\/li><\/ul>\n\n<h2>Ce que nous ne faisons pas de vos retours<\/h2>\n<p>Nous ne les publions pas sans votre accord, nous ne vous ajoutons \u00e0 aucune liste et nous ne vous d\u00e9marchons pas. Les messages sont conserv\u00e9s le temps du traitement, puis archiv\u00e9s de fa\u00e7on limit\u00e9e, comme indiqu\u00e9 dans la page <a href=\"\/articles\/confidentialite\/\">confidentialit\u00e9<\/a>.<\/p>\n<h2>Voir aussi<\/h2><ul><li><a href=\"\/articles\/a-propos\/\">\u00c0 propos<\/a><\/li><li><a href=\"\/articles\/mission-et-valeurs\/\">Mission et valeurs<\/a><\/li><li><a href=\"\/articles\/histoire\/\">Notre histoire<\/a><\/li><li><a href=\"\/articles\/fondateurs\/\">Les fondateurs<\/a><\/li><li><a href=\"\/articles\/equipe\/\">L&rsquo;auteur : Arthur Maraval<\/a><\/li><li><a href=\"\/articles\/contact\/\">Contact<\/a><\/li><li><a href=\"\/articles\/charte-editoriale\/\">Charte \u00e9ditoriale<\/a><\/li><li><a href=\"\/articles\/principes-editoriaux\/\">Principes \u00e9ditoriaux<\/a><\/li><li><a href=\"\/articles\/politique-de-verification\/\">V\u00e9rification des faits<\/a><\/li><li><a href=\"\/articles\/politique-de-corrections\/\">Corrections<\/a><\/li><li><a href=\"\/articles\/ethique\/\">\u00c9thique et conflits d&rsquo;int\u00e9r\u00eats<\/a><\/li><li><a href=\"\/articles\/politique-publicitaire\/\">Publicit\u00e9 et affiliation<\/a><\/li><li><a href=\"\/articles\/diversite\/\">Diversit\u00e9<\/a><\/li><\/ul>\n<p style=\"font-size:14px;color:#667085\">Derni\u00e8re mise \u00e0 jour : 27 septembre 2026.<\/p>\n<\/div><\/div>\n<script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\", \"@graph\": [{\"@context\": \"https:\/\/schema.org\", \"@type\": \"WebPage\", \"name\": \"Politique de retours des lecteurs\", \"url\": \"https:\/\/agentova.ai\/articles\/politique-de-retours\/\", \"inLanguage\": \"fr-FR\", \"isPartOf\": {\"@type\": \"WebSite\", \"name\": \"agentova.ai\/articles\", \"url\": \"https:\/\/agentova.ai\/articles\/\"}, \"publisher\": {\"@type\": \"Organization\", \"@id\": \"https:\/\/www.agentova.ai\/#organization\", \"name\": \"Agentova\", \"legalName\": \"PILBEE GmbH\", \"url\": \"https:\/\/www.agentova.ai\/\", \"logo\": {\"@type\": \"ImageObject\", \"url\": \"https:\/\/cdn.prod.website-files.com\/69811967f3856ebf2a8e2464\/6a1fae38eb32e9e48681242c_logo-rounded.png\"}, \"email\": \"contact@agentova.ai\", \"address\": {\"@type\": \"PostalAddress\", \"streetAddress\": \"Gewerbestrasse 5\", \"postalCode\": \"6330\", \"addressLocality\": \"Cham\", \"addressCountry\": \"CH\"}, \"sameAs\": [\"https:\/\/www.youtube.com\/@Agentova_ai\", \"https:\/\/www.instagram.com\/agentova.ai\/\", \"https:\/\/fr.trustpilot.com\/review\/agentova.ai\", \"https:\/\/profile.google.com\/cp\/Eg0KC2FnZW50b3ZhLmFp\"]}, \"dateModified\": \"2026-09-27\"}]}<\/script>\n<script>\/* Agentova \u2014 socle JS pages SEO. 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