If you have a question or a technical issue, several channels are available to get help. The best channel depends on the nature of your request and your situation.

The help center contains all the articles and guides on using the platform. You can search it by keyword to quickly find an answer without having to contact the team directly. The help center is available at any time at: https://agentova.ai/help

For any request that needs a team member's help, write to contact@agentova.ai. To get a quick and relevant answer, include in your message your name, the email address linked to your account, and a clear description of your issue or question. The stated response time is 12 to 48 hours for the Starter and Scale plans. Pro plan users get priority support with shorter response times.

You can also reach customer support by phone at 09 48 35 35 21 (from outside France: +33 9 48 35 35 21). To save time, keep the email address linked to your account handy.

Live chat is available from your Agentova workspace on desktop, via the "?" icon at the bottom left of your workspace: Help center > "Contact support". It's a convenient way to get a real-time answer without leaving the app. You'll be connected with our AI assistant and can ask to be transferred to a member of the customer support team at any time.

You can also access the help center and support contact details through the built-in shortcut.

Go to Settings > Your information, then click the "Open help center" button.

Below that, "Popular help articles" suggests quick answers, and "Browse more resources" takes you to the Academy and to guides and tutorials.

You can report an issue directly from your Agentova workspace using the round middle button at the bottom of the sidebar. A panel opens where you enter your email and describe the issue, with the option to attach a screenshot (highly recommended). The same report form is also available from the help center, in the "More support options" > "Report a bug" section.