The Mail & Chatbot Hub is the workspace dedicated to Margot, the AI agent specialized in customer relations by email and chatbot. It relies on two distinct types of agents: the MAIL agent, which manages your Gmail, Outlook, and IMAP inboxes, and the CHATBOT agent, which manages the chat widget embedded on your website. Each one has its own settings, tailored to its channel.

To access it, go to the sidebar, in the AGENT HUB section, and click Mail & Chatbot.

The Mail & Chatbot Hub is organized into sections you can open from the sidebar: Home, Customization, Integrations, Conversation history, and Activity summary, plus an Appearance page specific to the CHATBOT agent.

A selector in the top left lets you switch between agents if you have set up more than one — for example, a MAIL agent dedicated to billing questions and a CHATBOT agent to welcome website visitors.

The Customization section of a MAIL agent has five tabs: Agent identity, Skills, Drafts and conditions, Labels, and Knowledge.

The Agent identity tab sets the agent's name, profile picture, and tone. The Skills tab groups the commitments Margot can make in her replies: offer a return, announce a response time, offer a video call, book an appointment, ask for missing information, or confirm that a request is being handled.

The Drafts and conditions tab sets the agent's level of autonomy with three levers: Put everything in draft, Automatic draft conditions, and Manual reply. The same tab also controls how the agent behaves when a contact asks whether they're talking to an AI, and which messages to ignore.

The Labels tab lets you manage the labels automatically applied to processed emails.

The Knowledge tab lets you link documents from your AI Brain to the agent, so it has the right information to reply.

The Customization section of a CHATBOT agent has three tabs: Agent identity, Skills, and Knowledge, which work the same way as for the MAIL agent.

The Mail & Chatbot Hub also includes a widget you can embed directly on your website. The Appearance page, specific to the CHATBOT agent, lets you fully customize it: welcome message, popup, colors, floating button icon, and position (left or right). You can enable a lead capture form to collect visitors' email addresses — plus one optional second field: name, phone, or custom.

You install the widget from your chatbot's Integrations section: choose a mode (floating chat, embedded in the page, or full screen), then copy the code to paste on your website. The step-by-step guide is in the article How do I install the chatbot on my website?

The Integrations section brings together the channels managed by the Mail & Chatbot Hub: Gmail, Outlook, and IMAP for the MAIL agent, and Website for the CHATBOT agent. Gmail, Outlook, and IMAP inboxes must first be connected from the AI Brain; the Website channel is activated by installing the widget.

Conversation history centralizes all conversations by channel. You can switch between connected channels (Website for the CHATBOT agent; Gmail, IMAP, or Outlook for the MAIL agent), view the details of each conversation, and reply yourself; on the chatbot, you can turn off the AI for a visitor (manual mode). Leads collected through the chatbot can be exported in one click from this same page.

The Activity summary section shows a recap of Margot's activity directly in the interface, with a day picker to browse previous days.