Agentova uses three types of resources to run the agents: tokens for text conversations, image credits for visual generation, and video credits for video creation. Each plan includes a monthly quota for each of these resources, renewed automatically every month.

You can view all your usage in Settings > Subscription, in the "Your plan" tab. Below your subscription, three blocks each show a progress bar for the current month: Tokens (your agents' "Monthly usage", as a percentage), Images and Videos. On the Free plan, the Messages block replaces the Tokens block.

If you manage several workspaces, usage is tracked separately for each one. Make sure you switch to the right workspace before checking the indicators.

Tokens measure the usage from text conversations with the agents — whether through the chat, instructions written in the Hubs, or replies generated automatically by assistants. The longer your messages and the agents' messages, the more tokens you use.

Tokens take the form of a monthly usage limit for your agents, specific to each user, that increases with your plan: Scale offers more than Starter, and Pro more still. This budget is spread across the four weeks of the month: if you reach the weekly budget, you can choose "Use my monthly budget". Once the monthly budget is reached, credits from your workspace's Balance take over; with no credits available, text conversations with the agents are unavailable until renewal. Tokens can't be purchased individually: to increase your capacity, upgrade to a higher plan.

Image credits are used each time Charlotte generates a visual — whether for a content campaign, a quick creative, or a direct image generation from the Creative Hub. Each generated visual uses one credit, regardless of its resolution or format.

The number of image credits included depends on your plan: 120 per month with Starter, 300 with Scale, unlimited with Pro. The Free plan doesn't include image generation. Image credits can't be purchased individually: to get more, upgrade to a higher plan. Credits not used by the end of the month don't carry over to the next month.

Video credits are reserved for generating video content. Each paid plan includes a base quota (25 credits with Starter, 60 with Scale, 100 with Pro), with the option to buy extra credits in packs of 10 credits for €5 excl. VAT, up to a cap set by your plan (50 with Starter, 100 with Scale, no cap with Pro). For the exact quotas per plan, see the article on Agentova plans and pricing. Note: video generation is listed as "coming soon" in the Creative Hub.

The Phone Hub uses a separate billing system, based on a usage balance rather than a standard quota: the Balance, shown in Settings > Billing, which pays for usage-based features such as phone calls. One credit equals €1. The Starter, Scale and Pro plans each include 5 credits per month.

Consumption depends on usage: a phone call costs 0.29 credits per minute (0.24 credits per minute on Pro), a text message (SMS) 0.11 credits, and a text message sent through the call widget 0.02 credits. Renting a phone number (€5 excl. VAT per month per number) isn't taken from the balance: it's billed monthly, separately from your subscription.

In Settings > Billing, in the "Balance" section, you can top up your balance with the "Top up" button, turn on "Auto top-up" and set a "Monthly spending limit" to keep your usage under control.

Only video credits can be purchased mid-month, without waiting for renewal. Go to Settings > Subscription > "Your plan" tab, then click "Get more credits" in the Videos block. For tokens and images, the same button explains how to upgrade to a higher plan.

Only workspace owners and admins can make this purchase. Editors don't have access to this action.