The billing section brings together everything you need to manage your subscription: a summary of amounts, access to your invoices, and management of your payment details. You can find it in Settings > Billing.
Viewing your subscription summary
The Billing page shows a clear summary of your billing status: the active plan with its price, the next renewal date, and the total excluding tax. Your add-ons (extra members at €6 excl. tax per month, phone numbers at €5 excl. tax per month) are shown separately, with the date of your next add-ons invoice: they're billed monthly on an invoice separate from your subscription. You manage them in Settings > Subscription, "Your plan" tab, "Your options" block.
This summary updates automatically whenever your subscription changes — adding members, adding workspaces, or changing plans.
Updating your payment details
On the "Payment method" row of the "Payment and invoices" block, the "Edit" button takes you to Agentova's secure billing portal. There you can add or update your payment method and change your billing address.
Any changes you make in this portal take effect immediately and apply to your next payment.
Viewing and downloading your invoices
On the "Invoices" row, the "View" button also opens the billing portal, where your full invoice history is available. You can download each invoice as a PDF directly from there.
You receive two types of invoices: the one for your subscription, on its renewal date, and, if you have extra members or phone numbers, an "Agentova add-ons" invoice every month.
If you need specific information to appear on your invoices — company name, EU VAT number — contact support at contact@agentova.ai and include the ID of the invoice concerned.
Changing plans
To change your plan, go to Settings > Subscription. The "Your plan" tab shows your current subscription with its renewal date and the "Change plan" button. The "Agentova plans" tab lets you compare the available plans — Starter, Scale, and Pro — across three billing periods: monthly, quarterly, or annual.
You can also adjust the number of workspaces from the "Your plan" tab, using the "Change quantity" button ("Workspaces" row), and manage your add-ons (extra members, phone numbers) in the "Your options" block, using the "Manage" button.
Canceling your subscription
The "Cancel my subscription" button is at the bottom of the Billing page. If you cancel, your access stays active until the end of the current period — you don't lose access to the platform right away.
Changed your mind before the end of the current period? The button becomes "Resume my subscription": one click is all it takes to undo the cancellation. Once the period has ended, contact support to reactivate your subscription: contact@agentova.ai.
FAQ
Who can access the Billing section?
Who can access the Billing section?
Only the workspace Owner and Admins can access the Billing section. Members with the Editor role can't access billing or subscription management.
Are my invoices sent automatically by email?
Are my invoices sent automatically by email?
Yes, a receipt is sent automatically at each renewal to the email address linked to your Agentova account. You can also find them at any time in the billing portal, using the "View" button on the "Invoices" row.
What happens if my payment fails?
What happens if my payment fails?
If a payment fails, check that your card details are up to date in the billing portal using the "Edit" button on the "Payment method" row. If it's an add-ons invoice that fails, your subscription keeps working: your add-ons are suspended 72 hours after the first failed payment, and your numbers are released 15 days later if the invoice still hasn't been paid. They're restored as soon as you pay. If the problem persists, contact support at contact@agentova.ai.