For Lily to make and receive calls, your voice agent needs a phone number. This number is an add-on billed monthly, separately from your subscription and your credit balance.
The price of a number
A number costs €5 excl. tax per month per number, whatever your billing cycle. It isn't taken from your credit balance: only calls, SMS, and widget messages are.
If you set up call forwarding, a relay number is purchased automatically to receive the forwarded calls, at the same price.
When is it charged?
Your first number is charged right away for a full month. That day becomes the date of your add-ons invoices. Numbers added later are charged only for the days remaining until that date. Every month, you receive an "Agentova add-ons" invoice that groups your numbers and your extra members.
Adding a number
Go to the Phone Hub > Numbers, then click "Add a number". You can then assign it to an agent from the Communication tab of its customization.
FAQ
What happens if I delete a number?
What happens if I delete a number?
Every month you pay for is yours to keep: the number is no longer billed from the following month, with no refund for the current month.
What happens if my add-ons invoice isn't paid?
What happens if my add-ons invoice isn't paid?
Your subscription keeps working. Your numbers are suspended 72 hours after the first failed payment, then released 15 days later if the invoice still hasn't been paid. They're restored as soon as you pay.
Do my subscription promo codes apply to numbers?
Do my subscription promo codes apply to numbers?
No. Numbers are an add-on billed at full price, separately from your subscription.