If you have extra members or phone numbers, you receive an “Agentova add-ons” invoice every month, in addition to your subscription invoice. This is normal: these add-ons are billed monthly, separately.
What the invoice includes
One line per type of add-on, with the quantity, monthly price, and period covered: extra members at €6 excl. VAT per month, phone numbers at €5 excl. VAT per month. VAT is added based on your country.
When does it arrive?
Every month, on your add-on date: the day you added your first add-on. Your subscription keeps its own renewal date, which is why you get two invoices on two different dates. When you add an add-on mid-month, an invoice is issued right away for the remaining days.
You can find all your invoices in Settings > Billing > "Invoices".
FAQ
What happens if the payment fails?
What happens if the payment fails?
Your subscription isn't affected. Your add-ons are suspended 72 hours after the first failure, and your numbers are released 15 days later if the invoice still hasn't been paid. Update your payment method in Settings > Billing: everything is restored as soon as payment goes through.
What if I cancel my subscription?
What if I cancel my subscription?
No more add-on invoices are issued, and any add-on invoices still open are canceled.