Protecting your data is at the heart of Agentova. Your data is hosted in Europe and is never used to train an AI. It stays isolated in your own space, and you can erase everything in one click. Here's how we comply with the GDPR, point by point.
Where is your data hosted?
The application is hosted in Europe, in Belgium. The database and your agents' memory are in Frankfurt, Germany. Your documents are stored in the European Union.
Our hosting infrastructure is ISO 27001 and SOC 2 certified.
Is your data used to train AI?
No, never. We use business AI plans whose terms prohibit training models on your data. Your documents, your conversations and the content of your AI Brain are used only to have your agents work for you.
Your data is never resold or used for advertising.
Who can see your data?
Each company works in its own space, isolated from the others: one customer can't see another's data. The passwords for your connected email accounts are encrypted.
Our support team only enters your account with your consent. You receive a request, only you can accept it, access lasts 24 hours at most, and every access is logged.
Agentova's role under the GDPR
For the data you process through the platform, Agentova acts as a processor within the meaning of Article 28 of the GDPR. Processing is governed by our terms and conditions and our privacy policy.
Each of our technical service providers applies its own standard data processing agreement. All of them are located in Europe or comply with applicable laws and European compliance mechanisms, such as the European Commission's standard contractual clauses.
Delete your data
You stay in control of your data. To erase everything, go to Settings, then Your information, and click Delete my account at the very bottom of the page.
Deletion erases the database, your documents with all their versions, your agents' memory, your connected accounts and your phone numbers. This action is irreversible.
For any other request about your personal data (access, rectification, questions about processing), email us at contact@agentova.ai.
FAQ
Do you offer a DPA?
Do you offer a DPA?
We don't offer a custom-drafted DPA. The processing of your data is governed by our terms and conditions and our privacy policy, and each of our service providers applies its own standard processing agreement.
Is Agentova GDPR compliant?
Is Agentova GDPR compliant?
Yes. Your data is hosted in Europe, isolated in your own space, never used to train an AI, and you can delete it at any time.
Is Agentova itself ISO 27001 or SOC 2 certified?
Is Agentova itself ISO 27001 or SOC 2 certified?
It's our hosting infrastructure that is ISO 27001 and SOC 2 certified. Agentova relies on it to host your data.
What happens to my data if I cancel my subscription?
What happens to my data if I cancel my subscription?
Canceling your subscription doesn't delete your account. To permanently erase your data, use Delete my account in Settings, then Your information.
