Automate WhatsApp Business: an AI agent answers your customers
Agentova plugs into your WhatsApp Business account. Arthur answers incoming messages, listens to voice notes and looks at the photos your customers send, then hands things over to you when needed.
Connect WhatsApp for freeWhat your agents do with WhatsApp
Answer incoming WhatsApp messages
Once message automation is turned on, Arthur answers every message received on your WhatsApp Business number using your company's information. You can set a reply delay so the exchange feels natural.
With ArthurUnderstand voice notes and photos
On WhatsApp, many customers send a voice note or a photo instead of text. Voice notes are transcribed and images analyzed before the agent replies.
With ArthurOffer a meeting right in the conversation
If the agent's goal is booking meetings and your Google Calendar or Calendly is connected (Calendly requires a paid plan), the agent offers open time slots and books the one the customer confirms. The invite is sent from your calendar.
With ArthurHand off to your team
When the customer asks for a human or the situation calls for it, the agent stops replying and your admins are notified. You pick up the conversation from Agentova.
With Arthur
Actions available in WhatsApp
- Conversations
- Automatically answer incoming messages · Follow an adjustable reply delay · Send photos of your products
- Incoming messages
- Transcribe voice messages · Analyze photos sent
- Next steps in the conversation
- Offer and book a meeting · Hand off to a human · Let you reply yourself from Agentova
Connect WhatsApp to Agentova
- Create your Agentova workspace, then open the AI Brain, Integrations tab.
- Search for WhatsApp and click “Connect”.
- Authorize Agentova on the WhatsApp sign-in page, with your company account.
Frequently asked questions
Do I need a WhatsApp Business account?
Yes. You connect with your Facebook account, which gives access to your WhatsApp Business account and its number. The personal WhatsApp app can't be linked.
Why aren't my messages being sent?
Meta must first approve the display name of your WhatsApp Business number. Until it's approved, sending is blocked and Agentova tells you so instead of failing silently.
Does the agent understand voice messages?
Yes, incoming voice notes are transcribed before the reply and photos are analyzed. The agent replies in writing.
Can I take over a conversation manually?
Yes. From the conversation in Agentova, you write to the customer yourself. The agent can also hand a conversation off to your team on its own and notify your admins.
Can I connect ChatGPT to WhatsApp with Agentova?
Agentova doesn't plug ChatGPT into your number. Its sales agent, Arthur, is the one answering on WhatsApp Business, based on the information about your company you've given it, and handing off to your team when needed.
How do I disconnect WhatsApp?
From the AI Brain, in the Integrations section. The agent then stops replying on that number.
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